Airports may be a pain and airplane seats may be forever shrinking, but at least you've got somewhere pleasant to sleep while traveling. (Video via Omni Hotels & Resorts)
A new survey from J. D. Power and Associates found customer satisfaction with hotels is the highest its been in the survey's 19-year history.
The company looked at everything from luxury brands like Ritz-Carlton to budget options like Microtel and found customer satisfaction for 2015 reached 804 points on a 1,000-point scale.
That sounds like it's only a B minus in grading terms, but we are talking about hotels here, where anything that goes wrong during a customer's stay can reflect badly on an entire brand. (Video via Hyatt)
The new report's most interesting finding is that the industry is seeing a sudden drop in those customer complaints: 20 percent fewer guests reported a problem with their hotel stay than in 2014. (Video via Drury Hotels)
Which is a little weird, because a report from Statista found the most common complaint by hotel guests is the noise from other hotel guests, something hotels themselves don't have much control over.
J.D. Power's Rick Garlick, who heads up travel and hospitality research, said, "Hotel staff members need to maintain a proper balance between proactively addressing needs and responding to problems effectively. Doing so can help guests feel good about their selection of the hotel brand."
Another factor driving hotel success? Garlick pointed out that nowadays anyone can go on TripAdvisor and rat out a bad hotel.
This video includes images from Getty Images.
